British Gas: 0800 048 0202

Call British Gas on 0800 048 0202

Call British Gas on their freephone contact number 0800 048 0202. Their customer service advisors work Monday-Friday 8am-8pm, Saturday 8am-6pm.

Good morning and welcome to British Gas. British Gas Trading Limited is an appointed representative of British Gas Services Limited which is authorised and regulated by the Financial Conduct Authority for its insurance activities.

  1. To speak to one of our team about your home move, press 1.
    1. If you are a letting agent or a landlord letting us know a tenant has moved, press 1.
    2. For any other enquiry, press 2.
  2. To give us a meter reading, correct an estimated bill, pay your bill, to tell us you’ve paid or are going to pay, or to hear your balance, press 2.
    1. To hear your balance, press 1.
    2. To pay your bill, press 2.
    3. To tell us you’ve paid or are going to pay, press 3.
    4. To give us a meter reading, including if you have received an estimated bill, press 4.
  3. For questions about central heating or HomeCare, press 3.
    • Please enter your home telephone number, using your telephone keypad. I need your full telephone number, including the area code. Try entering it now, or if you don’t have it with you, press the Star key.
  4. Or, to talk to one of our team, press 4.
    • Please enter your customer reference number using your telephone keypad – it starts with 85. You’ll find a customer reference number in the top right¬†hand corner of your latest bill or statement, it starts with 85. Enter the number using your telephone keypad, or if you don’t have it with you, press the Star key.
British Gas (working hours)

Good evening, and welcome to British Gas. British Gas Trading Limited is an appointed representative of British Gas Services Limited, which is authorised and regulated by the Financial Conduct Authority for its insurance activities.

Sorry, but our offices are closed. But:

  1. You can hear your balance, pay your bill, or give us an estimated meter reading, correct an estimated bill, using our automated service, by pressing 1 now.
  • If you need to report a gas escape, please call the Gas Emergency Service on 0800 111 999.
  • Power cuts should be reported to your electricity distributor, whose number will be in a phonebook.
  • If you need to speak with an advisor, please call back during business hours. We’re open between 8am and 8pm Monday to Friday, and from 8am to 6pm on Saturdays.
British Gas (out of hours)

Alternative numbers

Alternative numbers for contacting British Gas include:

  • 0113 298 0900 – This is a regional geographic phone number charged at standard local rate, equal to all 01, 02 and 03 numbers, and is compatible with inclusive free minutes.