eBay: 0800 358 6551

Call eBay on 0800 358 6551

If you’re having difficulty using eBay and would like to speak with a customer service advisor, call them for free on their UK freephone contact number 0800 358 6551.

Hi, welcome to eBay. This call may be monitored or recorded.

At the moment we’re experiencing higher than normal call volumes, so wait times may be a little longer than usual. We apologise for any inconvenience.

First: say or enter the phone number that’s on your eBay account, including the area code; or, say “I don’t have it”.

I understand you’d like a teammate. Getting a little more information will help me know where to transfer you. So, please say or enter the phone number on your eBay account, or you can say “I don’t have it”.

If you have a one-time passcode, say or enter it now, or say “I don’t have one”.

In a few words, please tell me the reason for your call. You can say things like “I’d like help listing an item” or “how do I change my payment method”.

OK, you’d like to speak with someone. I need a bit more information to get you to the right place. For example, you could say, “increase my selling limit” or “the buyer never paid for an item”. Go ahead.

So you could say “I’d like a refund for an item I didn’t receive” or “I need help with a case dispute”. Go ahead.

Tell me which of these you’re calling about.

  1. You can say “returns”, or press 1.
  2. Say “selling”, or press 2.
  3. Buying: 3.
  4. Selling Limits: 4.
  5. Finally, say “help me with something else”, or press 5.

Let me get an eBay teammate to help you.

0800 358 6551
April 2017

Good afternoon. Thank you for calling eBay customer service. Please note that calls may be recorded for quality or training purposes.

  1. To verify your account: please enter your one-time passcode, followed by the hash or pound key.
  2. If you don’t have your one-time passcode, just press the hash or pound key.
  1. I see you’re calling from [your phone number]. If you’d like me to use that number to lookup your eBay account, press 1.
  2. Otherwise, press 2.

We encourage you to check the phone number on your account in My eBay. Please select the topic on which you want more information.

  1. If you’re interested in a general explanation of eBay Moneyback Guarantee, and how it helps protect you, press 1.
  2. If you’re interested in opening a case for a purchased item that wasn’t received, or is different than described, press 2.
  3. For information on working with your trading partner to resolve these kinds of issues, press 3.
  4. If you’re calling about an existing eBay Moneyback Guarantee case, press 4.
  5. For any other eBay Moneyback Guarantee question, press 5.
0800 358 6551
July 2015