Jobcentre Plus (new claims): 0800 055 6688

Call Jobcentre Plus on 0800 055 6688

Call the Jobcentre Plus benefits helpline for new claims and enquiries about Jobseeker’s Allowance (JSA), Employment and Support Allowance (ESA) and other benefits via their freephone contact telephone number 0800 055 6688.

Welcome to Jobcentre Plus, part of the Department for Work and Pensions.

This is a free call – this service is for customers wishing to claim benefits only. If you have another enquiry, you will need to call an alternative number. A full list of Jobcentre Plus services and telephone numbers are available at:

To help us direct your call, please listen carefully before selecting an option.

  1. To make a new claim for benefit, or if you have claimed within the last 26 weeks and wish to claim again, press 1.
  2. If you have already made your claim online, and not been notified about your appointment at the job centre, press 2.
  3. For the telephone you need to enquire about a claim you’ve already made, including Jobseeker’s Allowance claims made online, press 3.
  4. For the telephone number you need for help finding work, press 4.

If you have recently made a claim for Jobseeker’s Allowance online, please allow 48 hours from the time you made your claim before you contact us for an update.

  1. If you are claiming because you have an illness or disability that means you are unable to work, press 1.
  2. For all other new claims, press 2.

This option is for new claims only. Calls for any other enquiry will not be dealt with on this line. Please go to for the correct telephone number for your enquiry. If you wish to claim Jobseeker’s Allowance you should apply online at

  1. If you do not have internet access and wish to make a claim for Jobseeker’s Allowance, press 1.
  2. For all other new claims, press 2.
  3. For benefit enquiries, press 3.
Jobcentre Plus